Refund policy

As our products are handcrafted to order and personalised, they are exempt from standard change-of-mind returns under UAE Consumer Protection Law (Article 16, Executive Regulations — bespoke and custom-made goods). However, we fully comply with all mandatory consumer rights under UAE law.

We do not accept returns or exchanges for the following reasons:

  • Change of mind after the 24-hour cancellation window
  • Incorrect size ordered — please use our size guide before ordering
  • Colour variation due to screen display differences
  • Minor handmade variations in pattern, shade or design — these are natural characteristics of handmade products
  • Damage caused by incorrect application, removal, or misuse



You can always contact us for any return question at lepapillons111@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether your refund has been approved.

If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that the shipping charge will be deducted from your refund amount.

Please allow additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at lepapillons111@gmail.com.