Who we are

This Privacy Policy applies to Le Papillons, a handcrafted press-on nail brand based in Dubai, UAE. We operate through our online store and accept orders via our website, WhatsApp, and Instagram.

If you have any questions about this policy or how we handle your data, please contact us at hello@lepapillons.com.

What information we collect

When you place an order or contact us, we collect:

• Your name, email address and phone number
• Your delivery address within the UAE
• Your order details — products, sizes and any special requests
• Payment method type (we do not store card details — these are handled securely by our payment gateway)
• Messages you send us via email, WhatsApp or Instagram
• Basic website usage data via cookies (browser type, pages visited)

How we use your information

We use your information only to:

• Process and deliver your order
• Respond to your messages and customer service queries
• Share your delivery address with our courier partner (Aramex or similar) to fulfil delivery
• Process your payment securely
• Send you updates about new collections or promotions — only if you have opted in
• Comply with UAE tax and legal requirements

We do not sell your data to any third party.

Who we share your data with

We only share your information with the service providers that help us run our business:

• Shopify — our website and order management platform
• Telr / Tap Payments — our payment gateway
• Aramex / Fetchr — our UAE delivery couriers (name and address only)
• Meta — if you contact us via Instagram or WhatsApp

Cookies

Our website uses cookies to make it work properly and to understand how visitors use the site. Essential cookies (needed for the cart and checkout) cannot be disabled. Analytics cookies can be turned off in your browser settings.

How long we keep your data

We keep your order and account information for as long as required by UAE law (up to 5 years for financial records). Marketing data is kept until you unsubscribe. You can request deletion of your data at any time by contacting us.

Your rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Unsubscribe from marketing communications at any time
• Object to how we use your data

To exercise any of these rights, email us at hello@lepapillons.com. We will respond within 30 days.

Data security

We use SSL encryption on our website and work only with PCI-compliant payment providers. We take reasonable steps to protect your data but no method of online transmission is 100% secure.

Children

Our store is not intended for anyone under 18. We do not knowingly collect data from minors. If you believe a child has shared information with us, please contact us and we will delete it immediately.

Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top will always reflect the most recent version. Significant changes will be communicated by email or a notice on our website.