1. About Le Papillons

Le Papillons is a handcrafted press-on nail brand based in Dubai, United Arab Emirates. We sell handmade press-on nail sets through our online store and accept orders via our website, WhatsApp, and Instagram.

For any questions, contact us at hello@lepapillons.com or via WhatsApp at +971 XX XXX XXXX.

2. Products

All Le Papillons nail sets are handcrafted to order. Because every set is individually hand-painted, minor variations in colour, detail, and finish may occur between sets. These are a natural characteristic of handmade products and do not constitute a defect.

Product images on our website are as accurate as possible. However, colours may appear slightly different due to screen settings and lighting conditions in photography.

We reserve the right to discontinue any product or design at any time without notice.

3. Ordering & payment

By placing an order you confirm that:

• You are at least 18 years of age
• The delivery address provided is accurate and within the UAE
• All payment information provided is correct and belongs to you

We accept payment via credit/debit card through our secure payment gateway, and cash on delivery (COD) where available. All prices are listed in UAE Dirhams (AED) and include 5% VAT where applicable.

We reserve the right to cancel any order at our discretion — for example if a product is unavailable, if a pricing error occurred, or if we suspect fraudulent activity. In such cases, a full refund will be issued.

4. Delivery

We deliver across all UAE emirates via Aramex or a similar courier service. Estimated delivery time is 3–7 working days from order confirmation. This includes the time to hand-paint your set and deliver it to your door.

Delivery times are estimates only and may be affected by courier delays, public holidays, or circumstances outside our control. We are not liable for delays caused by the courier once your order has been dispatched.

Free delivery is offered on orders above AED 250. A delivery fee applies to orders below this threshold.

Risk of loss and title for items passes to you upon delivery. If your order is lost in transit, please contact us and we will work with the courier to resolve the issue.

5. Returns & refunds

Because our products are handcrafted to order and are personal care items, we have a limited returns policy:

• Damaged or incorrect items: if your order arrives damaged or we sent the wrong item, we will replace it or issue a full refund. Please contact us within 48 hours of delivery with photos.
• Sizing issues: if your nails don't fit and you followed our size guide, contact us — we will work with you to find a solution or offer store credit.
• Change of mind: we do not accept returns or offer refunds for change of mind on handcrafted-to-order items that have been opened or used.
• Unopened sets: unopened sets in original packaging may be returned within 7 days of delivery. Return shipping is at the customer's cost.

To initiate a return or report an issue, contact us at hello@lepapillons.com or WhatsApp within the applicable timeframe.

Refunds, where approved, will be processed to the original payment method within 5–10 business days.

6. Pricing & VAT

All prices displayed on our website are in AED and include 5% UAE VAT where applicable in accordance with UAE Federal Tax Authority requirements. We reserve the right to change prices at any time. Price changes will not affect orders already confirmed.

7. Intellectual property

All content on our website — including product photos, nail designs, artwork, copy, and branding — is the property of Le Papillons and protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, or use our content for commercial purposes without our prior written consent. You are welcome to share our photos on social media with appropriate credit to @lepa_pillons.

8. Custom orders

Custom orders are subject to the following additional terms:

• A deposit may be required before production begins
• Custom orders cannot be cancelled once production has started
• We will share a preview photo before dispatch for your approval
• Minor variations from reference images are expected with handmade work
• Lead time for custom orders is 5–7 working days

9. Limitation of liability

Le Papillons is not liable for:

• Any allergic reactions to nail products — please check ingredients if you have known sensitivities and discontinue use if irritation occurs
• Damage to natural nails resulting from improper application or removal — please follow our application and removal guide
• Courier delays or losses once an order has been dispatched
• Any indirect, incidental, or consequential damages arising from the use of our products

Our total liability to you in connection with any order shall not exceed the amount paid by you for that order.

10. Website use

You agree not to use our website for any unlawful purpose, to attempt to gain unauthorised access to any part of our systems, or to transmit any harmful or disruptive content. We reserve the right to restrict access to our website at our discretion.

11. Governing law

These Terms of Service are governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

12. Changes to these terms

We may update these Terms of Service at any time. The "Last updated" date at the top reflects the most recent version. Continued use of our website or placing an order after changes are posted constitutes your acceptance of the updated terms.